1610 N Dixie Hwy Suite 100, Hollywood, FL 33020
954-515-6351
info@codebluetraining.net
www.codebluetraining.net

TERMS & CONDITIONS

CANCELLATION POLICY

  • Once registration has been processed, no refunds will be given. If you need to cancel the class, you will be entitled to full credits for up to 60 days from the original class date. However, $25 fee will be deducted for BLS/cpr CLASSES AND $50 for all other classes if the cancellation is requested within 48 hours before the class (please see the Rescheduling Policy below) and cancellation will not be honored on the day of the class.
  • CodeBlue Training reserves the right to cancel any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, VIA suspension, building shut downs, or other causes that are not caused by CodeBlue Training rendering us unable to conduct the class. If such situations do occur, you will be allowed to reschedule without penalty or hold credit without expirations.
  • CodeBlue Training reserves the right to cancel any classes if classes fall below a minimum of 4 students for the following courses: Basic EKG, 12 Lead EKG, 30 Hours IV Certification, Basic Phlebotomy. If such situations do occur, you will be notified at least 1 day in advance and will be given a choice to reschedule without penalty or receive a full refund.

RESCHEDULING POLICY

  • To reschedule: To reschedule, you must contact us at phone/text (954) 515-6351 during business hours (9am-6pm EST). If we are unavailable, please leave a message or text and your call will be returned by the end of the day. We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If you are unable to reach a customer service representative during those hours, please leave us an email at info@codebluetraining.net. Rescheduling requests made on holidays will not be counted until the next business day. You may only reschedule once for each course you registered for. The rescheduled class must take place within 60 days of the original class date.
  • 3 days in advance or more notice: If you contact us within business hours (9am-6pm EST) 3 days or more before the day of your class (excluding holidays) then no fee will incur.
  • 1-2 days before the day of the course: If you contact us within business hours (9am-6pm EST) 1 to 2 days before the day of your class (excluding holidays), a $25 fee will apply for BLS and Heartsavers Courses and a $50 will apply for all other courses.
  • On the day rescheduling: You are not allowed to reschedule on the day of the class. If you request to reschedule on the day of the class, you will be considered as a NO SHOW student. Please see the NO SHOW policy below.
  • Rescheduled more than once: We do not allow rescheduling more than once. We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class. In cases of extreme weather conditions resulting in VIA or DOE suspensions, we will reschedule you without fee or penalty to another class.

LATENESS POLICY:

  • You must come to class on time. We recommend you arrive to class 15 minutes prior to the start of the class. If you are more than 15 minutes late to class, you will not be accepted into the class. If you are late for an already rescheduled class, you will be considered as a NO SHOW student (please see below for the NO SHOW policy).

NO SHOW POLICY:

  • You will be considered as a NO SHOW student if you do not show up to class and do not notify us at least one day before the start of the class. We will not issue any refund, grant credit, nor allow you to reschedule to another class if you are a NO SHOW student.

CLASSROOM POLICY:

  • To provide the best service and training to all our students, please make proper arrangements for the day. Please keep in mind that some of our courses can run for a full day. You can bring your own beverages/breakfast or lunch and we have a refrigerator where you can keep it fresh. We will always have coffee, tea and water. Lunch and light breakfast will be provided for a full day course.
  • Students will NOT be allowed to bring their children & pets to the office and classroom. To be fair to other students and not cause any distraction, please be sure to schedule accordingly and make proper arrangements.

PAYMENT POLICY:

  • We accept the following payment options: Cash, Check (if you choose this option, your card will be sent to you after the check had cleared), Visa, MasterCard, Discover, American Express, and Cash App.

SHIPPING POLICY:

  • Your order will be shipped via USPS if shipping is requested within the United States. FedEx and UPS may be requested with additional fees. Please note that your order will require 48 hours to process if the item is in stock. If the item is not in stock, then an additional 1-2 weeks for processing may be required.
  • Please understand that shipping charges quoted are not exact. If your order contains bulkier, heavier, or fragile product(s), etc., it can result in an increase in shipping and handling fees. You agree to be responsible for any additional shipping and handling fees and you will be notified of any additional charges prior to the shipping of the order.
  • If shipment is returned to us because the receiving end refused the package or is not available to accept the package, you will be responsible to pay for reshipping and re-handling fees. You will also have the option to pick up the package at a specified location, but no shipping and handling fees will be refunded.

PRIVACY POLICY

  • Your privacy is very important to us. Any information we gathered from you will only be used within CodeBlue Training. We do not store any credit card and payment information. The only information stored will be your name, mailing/ billing addresses, phone number, and email. Your information will never be sold to outside vendors. Only our partners (e.g. mail carriers, the AHA, credit card companies) have access to your information to complete your transaction.